Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?
Delivery for any item is Free. No matter where you live in the world there is no charge for delivery.
Which payment methods are accepted in the Online Shop?
We accept credit cards, debit cards and paypal.
How long will delivery take?
UK Delivery: within 2 working days
USA & Canada Delivery: within 5 to 8 working days
USA Express Delivery: within 2 to 4 working days
European Delivery: within 5 to 8 working days
Australia & New Zealand: within 7 to 10 working days
Worldwide Delivery: within 7 to 10 working days
How secure is shopping in the Online Shop?
We use PayPal to process all online purchases so your financial information is completely safe, we never see your credit card information. PayPal delivers one of the most secure payment platforms in the world.
How can I contact you?
The best way to contact us is via Email, we will respond to you straight away. Our postal address is 55a Kew Bridge Road, Brentford, Middlesex, TW8 0EW. Our phone number is 0208 847 1926.
Do you offer a money back guarantee?
Yes. If you are not completely satisfied with your purchase, simply return it to us within 14 days and we will be happy to give you a full refund. Return address is 55a Kew Bridge Road, Brentford, Middlesex, TW8 0EW.

Contact Details

Big Red Egg
55a Kew Bridge Road,
Brentford,
Middlesex,
TW8 0EW
United Kingdom
Tel: 0208 847 1926
Int Tel: +44 208 847 1926
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